Complaints and compliments. For information about our customer service offer, read our Customer Commitments Fact Sheet. Unacceptable, unreasonable customer behaviour policy (PDF 316KB) Children and Young People's Service - Complaints procedure (PDF 711KB) Council and Mayor; Your account. If you're unhappy with something we've done, please let us know. Alternatively, you can complete the Have your say form and return it in the post to Derby City Council, The Council House, Corporation Street, Derby, DE1 2FS. When behaviour makes it difficult for us to manage complaints. Make a complaint, compliment or suggestion about housing. We will then carry out a thorough investigation of the issues raised. We aim to reply to all formal complaints within 10 working days. Please note, certain areas of the council have specific statutory procedures and response times for dealing with complaints or appeals. We want to hear your comments and suggestions about the service you experienced when you contacted us, or when using any of our products or services. This is often the quickest way to get your issue resolved.. If you have tried reporting the problem and it has not been resolved, you can complete our online form to make a complaint. The Council encourages any customers who have a problem with a service they receive, due to a failure in the service, to report it. The Council and democracy Complaints Make a complaint; Services that don’t use the standard complaints form; How we deal with complaints; Taking a complaint further and appeals; Ways we might handle a complaint; Make a complaint. We are here to help 24 hours a day, 7 days a week. All other council services follow our corporate complaints procedure. You can report issues directly to a service area via the contact us forms without using our formal complaints procedure. Contact details for complaints. We aim to ensure that customers feel satisfied with their experiences with Council. We aim to investigate complaints as efficiently and fairly as possible in line with our procedures. The Council will do its utmost to respond to all complaints as quickly as possible and would like to thank residents for their patience at this time Oldham Council is committed to providing consistently high quality services, and although the majority of the time our services are provided to very high standards, occasionally things do go wrong. If you're still unhappy with the outcome then you can complain to the Local Government Ombudsman who look at individual complaints about councils. We aim to learn from the complaints we receive and will make changes to our processes where there is a valid concern and this is practicable. Write to the Complaints Team, Finance & Resources, Westminster City Council, 16th Floor City Hall, 64 Victoria Street, London SW1E 6QP. Get verified information about Aberdeen City Council complaints email & Phone number. Complaints procedure. Telephone switchboard: 01274 432111. Before you go down this route you may be able to resolve your complaint through the details covered on the page ' About the council '. They're a free service and investigate complaints in a fair and independent way. The LGO and HO will not normally consider any appeal until a complaint has been through the Council's complaints procedure. 01305 221061. Or by writing to us: Customer Feedback Team Sandwell Council Direct 2 Industrial Estate Roway Ln Oldbury B69 3ES. The Council has also adopted a Local Resolution Protocol, in line with the recommendations of the Ombudsman, to deal with relatively ‘low level’ complaints made by another Member or Officer of Cardiff Council. Rate this page: Council opening hours You can contact us via email at: Enquiries and Complaints Email: contact@consumercouncil.org.uk General Email: info@consumercouncil.org.uk Online Enquiries and Complaints Form: Click here. Complaints about to council staff If your complaint relates to the conduct of one of our staff, we will deal with this with appropriate advice from our Human Resources and Internal Audit teams. Complaints procedure. Our complaints procedure is for anyone who wants to complain about a service they’ve received from Medway Council. Coronavirus (COVID-19) update - Complaints. If your complaint is about a potential breach of your personal data, you can report a personal data breach to us. The British Council is committed to providing a transparent, high quality and accessible service to everyone we deal with, and we hope to make your experience with us an excellent one. Complaints, Compliments, Suggestions and Feedback Tameside Council strives to deliver excellent customer service. Due to the current situation we are expecting an impact on our ability to respond to complaints within the 10 working day timeframe. If you’re unhappy with the way that we have handled your stage 1 and stage 2 complaints, you can contact the Local Government Ombudsman. It may be that the issues are outside the jurisdiction of the complaints procedures. If the issue can't be resolved with the service, you can make a formal complaint following our Corporate and Statutory Complaints procedures. Call 03000 200 292 to make a complaint to Aberdeen City Council about their service. The quickest way to tell us about it is online, by filling in our complaints and compliments form. Telephone: If you know it, call the telephone number of the appropriate service, or call our general number 023 9244 6019, and ask to speak with the Operator who will then transfer you to the senior manager of that service. The Council complaints procedure explains how investigations are carried out and sets out the different stages of the complaints process. Let us know which page needs improving and what went wrong. Enquiries and Complaints Freephone: 0800 121 6022 General Telephone/Textphone: 028 9025 1600 Fax Number: 028 9025 1663. Website: Fill in the complaints form on the council website via report it. complete the compliments, complaints and enquiries form; email complaints@bexley.gov.uk (please ensure you quote your address and telephone number to ensure we can handle your complaint appropriately) by letter to The Complaints Team, London Borough of Bexley, 2 Watling Street, Bexleyheath, DA6 7AT; telephone 020 8303 7777 There are also paper complaints forms available in our reception area. There's no charge for making a complaint or sending us feedback. Pages in: Complaints. Telling us about your issue will not have a negative effect on the service you receive. You can telephone 01332 640000. Their contact details are: Telephone: 0300 061 0614 (Monday to Friday 8:30 a.m. - 5 p.m.) Fax: 0330 403 4001 Website: www.lgo.org.uk Address: The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH The process we use for responding and progressing complaints is detailed below. Phone: 0300 061 0614. Call the Barking and Dagenham Council complaints line on 020 8215 3000 if you have a complaint about a product or service. There is a separate complaints procedure (PDF) for the conduct of … The Council’s definition of a complaint is an expression of dissatisfaction about: failure to follow process; failure to follow the Council’s own policy; significant or repeated failure to provide a service; failure to do what we said we would do; failure to respond. The Local Government Ombudsman will expect you to have exhausted the Council's complaints procedure before you make contact with them. Complaints Team Freepost Business Reply Licence number RRYH-AGJZ-TRGG Colliton Park Dorchester Dorset DT1 1XJ. We have a procedure for comments, complaints and compliments. There are different procedures depending on the nature of your complaint. Information on contacting us, regarding our public consultations, and how to leave us feedback. You can also make a complaint or a compliment by: Breadcrumb. Phone: 9330 6400 Email: mail@georgesriver.nsw.gov.au Mailing address: PO Box 205, Hurstville BC NSW 1481 In person Get verified information about Barking and Dagenham Council complaints email & Phone number. The Local Government and Social Care Ombudsman can be contacted at: The Local Government and Social Care Ombudsman PO Box 4771 Coventry CV4 0EH. The Council operates a 2 stage process when dealing with formal complaints which is in line with the corporate complaints policy. Contact Customer Complaints Team The information on this page is for those wishing to make a formal complaint under the councils complaints procedure. By telephone: 0121 569 7867. Complaints and feedback. During stage 1 of the process, your complaint will be passed to a complaints coordinator for the department concerned. We aim to give all our customers a good service, but sometimes we make mistakes. If you’ve found a problem with a Medway Council web page, click ‘leave feedback about this page’ at the bottom of any page on this website. Contact Complaints and feedback Complaints and feedback. All complaints submitted will continue to be monitored and where possible a response … The Council delivers a wide range of services and whilst we endeavour to provide a consistent, high quality service, we also recognise that occasionally issues … These are dealt with by Hertfordshire County Council. The contact details for the Local Government Ombudsman are: The Local Government Ombudsman PO Box 4771, Coventry, CV4 0EH Tel: 0300 061 0614 Fax: 024 7682 0001 The option to approach the Local Government Ombudsman is the third and final stage of the Council’s complaints procedure and is the final point of contact to resolve complaints. The council's arrangements for dealing with complaints about councillors are available here: Arrangements for dealing with complaints about a councillor's conduct (PDF 186KB) Policies and procedures. FREEPOST BRADFORD COUNCIL (Please write "Complaints Unit" on the back of the envelope) My complaint is about an elected Member. Not every expression of dissatisfaction will be a complaint. If you wish to make a comment, give a compliment or make a complaint about a service provided by us please click the green button below to … Dealing with a complaint is usually a straightforward process, but in a minority of cases people pursue their complaints in a way which can either impede the investigation of their complaint or the complaints of others and can have significant resource issues for the council. Or by phone. Complaining to the Local Government Ombudsman. The Council will seek to resolve complaints at the earliest opportunity. Sometimes the way someone acts makes it difficult for us to deal with their complaint. If you don't want to report an issue, you can make a formal complaint. They expect to be able to resolve the majority of complaints at this stage, but if … You can use it to tell us about any council service. Telephone. At Wrexham Council we are committed to dealing effectively with any concerns or complaints you may have about our services. Other ways to contact us. : Email: Email your complaint to customer.services@havant.gov.uk. We value feedback and welcome your comments, complaints or compliments. You should not use the customer feedback procedure to: comment/complain in relation to public roads or street lighting.
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